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Frequently Asked Questions

  1. How long will it for take my package to arrive?
  2. What will I receive with my gift ?
  3. What is a billing address?
  4. Will my gift fit through my letterbox?
  5. Can I send my gift to any part of the world?
  6. Do you offer special delivery?
  7. My billing address is different to my delivery address, will this affect delivery?
  8. How do I place an order?
  9. Payment methods
  10. I have not received an email confirming my order
  11. I am experiencing order difficulties
  12. Can I place my order over the phone?
  13. I do not have an email address, it would not let me proceed.
  14. Do I need to select a specific date when making my purchase?
  15. How do I check the availability of any gift ?
  16. Our refund policy
  17. I accidently placed my order twice
  18. Contact Us
  19. I am interested in becoming supplier


  1. Delivery times for tangible items (eg: food, wine, hampers, gadgets) vary from product to product.
    Please check the product details page on the website carefully for delivery information and cut off times.
    1. First Class Royal Mail or Fedex
    • Orders placed before 3pm (Mon - Fri) will be dispatched the same day. Any orders after this will be sent out the next working day. First Class mail can take up to 5 working days to arrive.
    2. Signed for Next Day Courier Delivery • Orders placed before 3pm (Mon - Fri) will be dispatched the same day. Any orders after this will be sent out the next working day.
    • Courier deliveries will arrive between 9am-5.30pm, require a signature on delivery are not available over weekends and Bank Holidays.
    • If you have a user account with us and have ordered by courier you can track your voucher by using your Order History in My Account .
    • More information.
    • When placing your order you will be asked for your email address. Upon completion of payment details will be immediately emailed to you.


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  2. When you place an order for a gift experience it will be sent out in plain packaging by your chosen delivery method. Inside is a voucher pack containing the following;
    • An individually produced and personalized gift.
    • An information sheet with details of the experience and all the information necessary to for the gift

    The outer packaging is designed to be completely anonymous, so if you are purchasing a gift for someone who lives in the same residence the box does not give away the surprise.
    The only writing on the outside is your stated delivery address and our returns address without our company name.
    For an additional fee at the point of purchase, you may also select to have your pack upgraded to our presentation tin.
    This also comes with a key ring and a lanyard for the recipient

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  3. The billing address is where the credit/debit card you are using to make payment with is registered.
    You do not have to have your gift delivered to your billing address.

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  4. All of our gifts products (eg: food, wine, hampers, gadgets) are delivered by external companies. Therefore, each tangible item will have its own delivery information.
    Please check the product details page on the website carefully for delivery information and cut off times.
    The vast majority of these items will not fit through a letter box and may need to be signed for.

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  5. We are able to deliver our gifts any part of the world with the help of external companies, Delivery times will vary from country to country but can take up to four weeks.
    Please select the First Class option when ordering as we are unable to use our guaranteed next day courier service abroad - it is only available inside mainland UK.
    Products (such as hampers) can only be delivered to addresses in the UK mainland.
    These products are provided externally by different suppliers using a variety of courier services.
    For this reason we do not have the facility to deliver these items abroad.

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  6. We offer a courier service through Parcelforce etc depending on destination country.
    If you place your order:
    • before 3pm Mon - Thurs it will be delivered the following day before 5.30pm.
    • before 3pm on Friday it will be delivered on Monday before 5.30pm.
    • after 3pm on Friday it will be delivered on Tuesday before 5.30pm.
    This delivery type will require a signature.
    If no-one is there to receive it a calling card will be left.

    Next day delivery is not available over weekends and Bank Holidays.

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  7. Your item will be sent to whichever address you entered under "delivery details".
    If your billing address is different, this will not affect the delivery of your order.
    Your billing address is simply where your credit/debit card is registered to.

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  8. When you have visited the website and selected your gift, simply complete the following steps:

    • Click BUY NOW
    • Add your personalised message and select your preferred delivery method
    • Go to checkout
    • Enter your delivery and billing details
    • Pay and confirm your order.

    Please make a note of your order number. You will receive an order confirmation by email.
    If you order before 3pm, your order will be dispatched the same day by your chosen delivery method.
    E-vouchers will be delivered immediately after placing your order.
    You cannot pick a specific date or location before you buy, so please don t worry if the website hasn t asked you for this information - all this is done once the gift arrives in the post.

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  9. You can pay by any credit/debit card through our secure online ordering system.
    Call us any time on our customer service number

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  10. This may be for several reasons.

    • You may have entered your email address incorrectly on our ordering system.
    • Please check your junk folder in your Inbox - sometimes our emails can be redirected here.

    If our email confirmation is not in your junk folder please call us on customer service number and our Customer Services team will be happy to look into the matter for you.
    Please have your invoice number ready.

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  11. If you are experiencing difficulties placing your order on our site we are more than happy to take your order over the phone.
    Please call our Customer Services department and a member of our team will be happy to put your order through.

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  12. If you would prefer to place your order over the phone, we are happy to help.
    Simply make a note of the product code(s) of the gift you are interested in and call our customer services department.

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  13. If you do not have access to email, you will still be able to place your order.
    When you reach the field asking for an email address, simply write support@giftnowonline.net This will let you proceed to the payment page.

    Please make a note of your order confirmation reference when you have completed your purchase, as you will not receive an order confirmation email.

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  14. No - when purchasing a gift on our website there is no option to select a specific date.
    As most customers do not know when their recipient is likely to be available to take the gifts all Giftnowonline are open dated so your recipient is free to choose their preferred date (subject to availability).

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  15. If you do not have a Giftnowonline voucher yet but would like to find out if a date is available, please contact our Customer Services Department and they will be happy to get in touch with the supplier of the experience for you.

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  16. it may take 4-5 business days for your return to reach us. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account

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  17. If you ve placed a duplicate order you will receive two orders through the post and two separate order confirmation emails.
    We are able to refund orders within 7 days of receipt so please email us at customercare@giftnowonline.net and we will be happy to refund one of the orders.
    Please include the reference numbers for both orders and the words “Refund request” in the subject line of the email.
    Please note that we can only refund the card of the original purchaser of the gift. Personalized items and Print and Go tickets are non-refundable and this is stated at point of purchase.

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  18. Being an internet company, the best way to contact us is by email.
    You can email us at any time of the day or night, 365 days a year.
    We endeavour to answer all email enquires within 4 hours (during office hours).
    Our contact email address is: customercare@giftnowonline.net You may prefer to speak to a member of our Customer Service Team.
    You can call us from 9am to 5.30pm Monday to Friday (excluding holidays).
    Calls cost 5p per minute from a BT landline.
    Customer Services
    Our Address is:
    Galindo Ltd.
    15B Loanni Tsimiski
    Mesa Geitonia, 4003
    Limassol,Cyprus
    Our corporate services:
    Alternatively please email the corporate team directly on sales@giftnowonlinecorp.co.uk and they will be delighted to assist you with your enquiry.
    Please do not contact this address with customer service related enquiries as your response may be delayed! If you would prefer to speak to somebody directly, please contact the corporate team.

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  19. Do you have an experience you think our customers would love? We would love to hear from you!
    If you would like to join our Days Out category, please contact support@giftnowonline.net
    As well as experience days, giftnowonline.net is also a leading provider of traditional gifts! If you have a gift you think would suit our range, please contact support@giftnowonline.net

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